Sherin Babu

Background

About Sherin Babu

Sherin Babu is an experienced professional with over 22 years of progressive career growth in the Europe, Middle East, Africa, and Indian markets. Throughout his career, he has developed strong technical leadership and domain expertise in various business domains, particularly in Card Payments, acquiring, issuing, and e-commerce. Currently, Sherin holds the position of Director of Client Services for Fiserv MEA (Middle East and Africa) region. In this role, he leads the Client Services and Operations function for Cards Issuing and Acquiring processing clients. He is responsible for providing ongoing support and ensuring the satisfaction of the MEA clients. Sherin's approach is centered around the "Customer First" theme, emphasizing the importance of prioritizing customer needs and delivering excellent service. As a leader, Sherin possesses executive-level interpersonal and communication skills, enabling him to maintain relationships with Senior Management, Product, Sales, and Account Management teams. He leverages his strong technical background and business acumen to develop solutions that are both customer-centric and profitable for the organization. His expertise lies in delivering strong business-focused services, offering analytical and issue resolution skills, ensuring compliance with contractual service level agreements (SLAs), managing end-to-end incidents, gathering and implementing new requirements, reviewing proposed solutions and efforts, as well as conducting technical and functional analyses. Sherin Babu is recognized for his independent thinking and problem-solving abilities. He excels in quickly understanding complex problems, thinking innovatively, and generating out-of-the-box solutions to address challenges. He is passionate about organizational development and takes pleasure in mentoring individuals and assisting them in advancing their careers.