Sherry Barnes

Background

About Sherry Barnes

Entry-level IT Support professional; recently completed the Google IT Support Professional Certificate- a hands-on IT support program and looking to leverage experience with communication, listening, and attention to detail. Recent hands-on experience with technical support, computer networking, operating systems, system administration, Microsoft Office 365, and IT security. I'm passionate about continuously learning in the IT field and supporting people to solve their technical problemsRecently acquired skills: Technical Support Fundamentals: troubleshooting, customer support, Linux, binarycode, operating systems, ticketing systems (ServiceNow) Computer Networking: Ipv4, networking models, domain name systems, cloudcomputing Operating Systems: PowerShell, Linux, users and permissions, command-lineinterface, Linux file systems Systems Administration: backup, directory services, lightweight directory accessprotocol, disaster recovery plans, troubleshooting Security: network security, wireless security, cybersecurity, cryptography, informationsecurity Microsoft Office 365 Deployment: Admin Center (basic setup), creating user accounts,adding domains, and configuring email, directories, conferencing, file sharing, andvaluable business services such as PowerShell and SharePoint. Microsoft Office 365 Administration: adjusting user and subscription settings,configuring Exchange mailboxes and groups, setting up SharePoint sites, managingMicrosoft Teams, and performing advanced configurations, such as multifactorauthentication and PowerShell scripting