Sheryl Concepcion
Support Lead at Jyve
Based in San Pedro, Philippines
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Seniority
Manager
Department
Customer/Client Service
Location
San Pedro
Industry
Technology; Information and Internet
Company size
175
Contact information
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s•••••••@jyve.com
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Background
About Sheryl Concepcion
Hi! I’m Sheryl Kallos-Concepcion, a Customer Experience & Support Operations Leader who’s passionate about people, process, and purpose. I love turning everyday support interactions into exceptional customer moments — and empowering teams to do the same.I’ve led high-performing support teams, streamlined workflows, and used data-driven insights to boost satisfaction, efficiency, and engagement. My leadership style blends empathy and accountability — I believe great service starts with motivated, well-supported people.Always curious. Always improving. Always focused on helping customers (and teams) succeed. Open to: Customer Experience Manager • Support Operations Lead • Customer Support Team Lead
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