Shibreen Kaur

Background

About Shibreen Kaur

I am an IT Operations and Production Support Specialist with 9+ years of experience supporting mission-critical banking and financial systems in 24/7 environments. I have worked with global organizations including Mastercard, Barclays, and Northern Trust, ensuring system stability, batch processing reliability, and rapid incident resolution in SLA-driven environments.My expertise lies in mainframe and batch operations, job failure recovery, incident and problem management, monitoring tools, and operational automation. I am experienced in handling high-severity incidents, leading triage calls, and coordinating cross-functional teams to restore services quickly and prevent business impact.I bring strong knowledge of JCL, TWS/OPC scheduling, Netcool, ServiceNow, Connect:Direct, and enterprise monitoring tools, along with ITIL practices for structured service management. I am passionate about improving processes, automating repetitive tasks, and enhancing operational efficiency.Currently based in Canada, I am open to opportunities in Production Support, Mainframe Operations, NOC/Command Center, IT Operations, and Service Management roles.