Shijad Muhammad

Background

About Shijad Muhammad

Goal-oriented Tourism Operations Manager with over 9 years of experience in the hospitality and tourism sector, dedicated to developing innovative travel experiences and operational strategies that enhance customer satisfaction and drive business growth. I began my journey as a Reservation Executive, progressing to Supervisor, and now serve as Operations Manager overseeing multi-brand operations. I have successfully managed the Abu Dhabi main branch, contributed to the Dubai branch expansion, and played a key role in the UK branch development. Recognized as the Best Employee of the Company for 3 times, I take pride in maintaining excellence across all areas of operation. With in-depth expertise in tour operations, itinerary planning, and guest experience management, I bring a strong understanding of Abu Dhabi’s attractions and arrivals. I’ve represented the company at numerous Department of Culture and Tourism events and international exhibitions, actively contributing to business growth and brand visibility. Holding a Bachelor’s degree in Computer Science, I combine digital media expertise and marketing innovation to strengthen the company’s presence across online platforms and OTAs. My diverse experience across reservations, accounts, operations, and marketing has shaped me into a well-rounded professional focused on sustainable tourism development and operational excellence.