Shilpa Raj

Background

About Shilpa Raj

An engineering graduate, IT Infrastructure Services Manager with extensive expertise in successfully delivering high-profile projects following ITIL practices and Agile methodologies.With an impeccable track record of well-honed communication skills, I cultivate relationships with stakeholders and motivate colleagues to implement complex solutions to deliver objectives effectively.Key Competencies- Service delivery and management- Incident/Problem/Change Management- Business Continuity Management- Leadership and ManagementTechnologies, Methodologies and Tools:ITIL V3 Foundation, ITIL Intermediate, Practitioner Scrum Master, ServiceNow, Assurance, G-suite, DatastudioKey Achievements:+ Designed Pandemic BCP for a global client+ Supported team to reduce business impact during disasters like Irma+ Helped platforms with business justification to get funding to implement back-up plans+ Designed maturity assessment and self-learn BCP for smaller programsPlease contact me to find out how I might add value to your organization.