Shilpi Gupta

Background

About Shilpi Gupta

Italian language Professional with 3+ years of Experience in CS, IT, Account Payable, Auditing, Content Review and Data Management work-Experience training interns and new hires-Capable of explaining complex issues in-easy language I have a BA in Hons Italian from Delhi University and an A2 level certification in Italian language and literature from the Italian Embassy Cultural Centre. I have contributed to several projects that improved the Author Central process and enhanced our skills in the publishing sector. I am motivated by delivering the best customer service and learning new things every day. Key Skills- Technical Writing, Content Review & Creation, Agile, Jira, Data Management & Analysis, Report Making, Microsoft Excel, PowerPoint, Word, Salesforce, Customer Support, Product Management, Training, Mentoring, Auditing, Italian Language, Team Handling, Transaction Risk Investigation, Service Desk, Incident Management domain, IT Support, Troubleshooting, Translation & Interpretation in Italian Language. If you feel I can add value to you in anyway please reach out to me and I shall respond to you ASAP!