Shilpi Kumar
Product Manager at Mastercard
Based in Chesterfield, United States
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Seniority
Manager
Department
Sales & Business Development
Location
Chesterfield
Industry
IT Services and IT Consulting
Company size
47K
Contact information
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s•••••••@mastercard.com
Phone
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Background
About Shilpi Kumar
My objective is to enhance the customer experience by integrating customer feedback into the development of products aimed at addressing pain points and improving customer experience. As a Product Leader, I am responsible for creating product roadmaps and strategies aligned with key performance indicators (KPIs) and business values. Presently, I serve as the Product Manager at Mastercard, specializing in Dispute Management. In this role, I operate within an Agile framework, regularly assessing business requirements, refining priorities, defining milestones and deliverables, and identifying both opportunities and risks.
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