Shima Razak
Service Management Team Manager at Nasstar
Based in Cyberjaya, Malaysia
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Seniority
Manager
Department
Operations
Location
Cyberjaya
Industry
IT Services and IT Consulting
Company size
753
Contact information
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s•••••••@nasstar.com
Phone
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Background
About Shima Razak
Results driven Service Delivery and Customer Success leader with over a decade of experience in IT service management, stakeholder engagement, and process optimization. Proven ability to lead high performing teams, drive customer satisfaction, and implement strategic improvements that enhance service quality and business outcomes. Adept at reducing service escalations, improving Net Promoter Scores (NPS), and mitigating customer churn through proactive engagement and strategic planning.
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