Shiny Moideen

Background

About Shiny Moideen

Experienced and results-driven professional with a proven track record in sales support, team leadership, and customer service. My goal is to leverage my skills and expertise to contribute to a dynamic organization's growth and success. Throughout my career, I have excelled in various roles, including Sales Support Supervisor at Finmart Financial Services and Team Leader at Teleperformance (Axis Bank - Digital Circle). In these positions, I successfully managed day-to-day operations, analyzed data for business insights, and implemented strategies to achieve sales targets. I am skilled in team management, providing support and development to agents, and ensuring a motivated workforce with low attrition and high productivity. With a strong background in data management and analytics, I have conducted customer trend analysis, lead generation, and risk segmentation. Proficient in Excel formulas, I have utilized data-driven insights to drive informed decision-making and enhance overall business performance. My expertise extends to effective communication and relationship building. As a Phone Banking Executive at ICICI Securities PWM, I generated leads, coordinated with clients, and provided exceptional customer service. I also have experience in media relations and event organization. With fluency in multiple languages, including English, Malayalam, Hindi, Kannada, and Tamil, I am able to effectively communicate and connect with diverse audiences.