Shipan Sarma

Background

About Shipan Sarma

Currently working in NIIT Technologies Limited and designated as Senior Associate responsible for Helpdesk Management & Infrastructure Support posted at ACC Limited Sindri Cements Work.9 Years of professional Experience in Helpdesk Management & operation support for Onsite Support.Excellent Knowledge and Experience of IT Asset Management System(AMS), Documentation, ADS, System Security, Hardware and Software Installation, Applications and program Management, Technical network Support and System Administration.Depth knowledge about SAP SD module (VL04, VL02N, ZSD_0080, ZSD_0051) SAP MM Module (ZMM_0050), E-way bill generate through IN/APLX/EWB_NEWDepth knowledge about Ms Office ( V-lookup, H- lookup, Pivot, conditional formula, Ms word, PowerPoint) Configuring, maintaining and troubleshooting Lotus notes client 7.0 & 8.5.2 FP1, 8.5.2 FP2, FP4Installation, Configuration and basic troubleshooting SAP 7.10 and SAP 7.30, SAP 7.40 B.Sc from Calcutta University year of, 2006Diploma In Computer hardware Engineering and Networking from GTTI, Oct 2007 passed 1st classCisco Router and Switch Administration from IIHT, Jan 2008 passed B+ grade70-680 (MCITP)-Windows 7 Configuration: Microsoft Global Certified on June 29, 2012 securing 94.5% Marks ITIL V3 Foundation: Successfully completed ITIL V3 Foundation global Certification on March 28, 2015 securing 93% MarksCCNA (200-125) CISCO ID: CSCO13211746: Successfully completed Cisco Certified Network Associate on August, 2017. Hardworking, Quick Leaning, very Positive Thinking Person, Team speed and Hunger For Success