Shiv Arora
Service Desk Analyst at Tata Consultancy Services
Based in Bracknell, United Kingdom
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Seniority
Staff
Department
Information Technology
Location
Bracknell
Industry
IT Services and IT Consulting
Company size
723K
Contact information
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s•••••••@tcs.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Shiv Arora
With a professional journey that transitioned from strategic business development to excelling in global IT support, my core competencies lie in enhancing service delivery operations and nurturing client relationships. At the heart of my work is a commitment to operational excellence and the deployment of innovative support tools. I have consistently surpassed service level expectations and maintained a high first-call resolution rate. My keen interest is to troubleshoot complex issues and provide excellent customer service. I have strengthened the bridge between technical support and business growth, positioning the organisation I have worked for at the forefront of customer satisfaction and technological reliability.
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