Shiv Kumar

Background

About Shiv Kumar

Results-driven Process Excellence Leader with 13+ years of work experience in building, training, and leading cross-functional teams serving global clients across a wide range of business domains including Financial Services (Investment Banking Ops, Fund Administration, Custody Operations, Asset Management) • Expertise in Program managing Transformation initiatives involving Design, Re-engineering, Continuous improvement and effective implementation of Quality and Performance Systems. Passionate about maintaining up-to-date knowledge of quality management systems, process improvement methodologies, tools and techniques • People Leader – Worked with global teams involving Executive Leadership to design Strategy, Processes and Global Program Management Frameworks. Directly, managed a team of Process Consultants and Analysts who lead multiple Improvement projects aligned with Business units • Business Process Consulting – Able to integrate and balance strategic thinking and 'big-picture' with day-to-day activities. Facilitated Lean Workshops – Leverage Value Stream Maps, Standard Operating Procedures and hypothesis based approach for diagnosis and derive innovative solutions involving emerging technologies • Change Management (People, Technology and Process) – Trusted advisor working with senior executives and their teams combining the best of Lean, Design and Digital thinking to build break-through Customer experiences & ways of working. Ensure the re-engineered business process complies with Internal controls, compliance requirements