Shivam Kumar Singh

Background

About Shivam Kumar Singh

I’m an Application Support Analyst with over 3 years of experience in the Banking and Financial Services industry, currently contributing at Citi.My role focuses on ensuring the smooth and secure functioning of critical enterprise applications, specifically within the Documentum Suite (Content Server 22.x, D2, OTDS, xPlore). I work at the intersection of technology and business continuity, supporting real-time production environments that drive core banking operations. I specialize in:* Performing deep root cause analysis (RCA) and delivering rapid, sustainable solutions* Managing production deployments using UrbanCode Deploy* Ensuring application uptime through infrastructure monitoring, patching, and COB (Disaster Recovery) testing* Collaborating with engineering, architecture, and application teams for issue resolution and process improvement Technical Skill Set:* Operating Systems: RHEL Linux* Scripting & Automation: Unix Shell Scripting* Databases: Oracle, SQL Server* Monitoring Tools: AppDynamics, ITRS Geneos, Grafana* DevOps Tools: UrbanCode Deploy, Openshift* Middleware & Services: Apache Tomcat, Kafka (as a service)* Tools & Platforms: JIRA, SharePoint, ConfluenceWith a strong grip on issue analysis, infrastructure resilience, and secure integration, I aim to deliver consistent, high-quality support that aligns with business needs and compliance standards.