Shivanand Masne

Background

About Shivanand Masne

Results-oriented software professional with 4+ years of experience in architecture and development of agentic and machine learning based applicationsSkills:Python || Java || C#|| C++|| NodeJS ||.NET 6 || Docker || Selenium || MS-SQL || Redis || Mongo DB || Tomcat || IIS Server || Linux || Git-bash || HTML || JSON || JavaScript || CSS || Postman || Soap || Bootstrap || XML || Web Services || Web Sockets || IVR || AngularJS || REST API || NLP || Neural Networks || Google Cloud Platform || AWS || Avaya Caas || RabbitMq || Tensor flow || pandas GitHub URL: https://github.com/shivanand007Future Technology, Abu Dhabi- Lead In Design and Development of Middleware to handle events for third-party integrations to digital contact centers, supporting Avaya Oceana and other platforms. Product Ensures robust security and Extensive API Support- Designed and Developed Selenium Based Automated System to Migrate High Volume of IP Phones from Huawei to Avaya Systems for NPCC- Chat Connector for Avaya Cloud (AXP), Which Provides Realtime peer to peer Secure Web Communication Between Customers and Agents, Solution is highly scalable and has robust security- Developed CMS real-time connector enabling raw data collection from communication manager and CMS systems.Products Delivered For Avaya Customers - Lead In IVR Development and Production Support- Designed and implemented a Computer Telephone Integration (CTI) Web Interface Tool, resulting in a 25% increase in agent efficiency- Direct customer interaction and escalation management.