Shivang Kapil
Head of Contact Center at Skyjumper Sports And Amusements Pvt Ltd
Based in Delhi, India
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Seniority
Director
Department
Operations
Location
Delhi
Industry
Amusement Parks and Arcades
Company size
172
Contact information
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s•••••••@skyjumpertrampolinepark.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Shivang Kapil
Skyjumper Call Center Manager | Jan 23 - Present Lead a teams of agents in delivering exceptional customer service and achieving performance targets. Implemented strategies to improve call center efficiency, resulting in a significant increase in productivity. Developed and executed training programs to enhance agents' skills and knowledge, leading to targeted improvement in customer satisfaction ratings. Established and monitored key performance indicators (KPIs) to track team performance and identify areas for improvement. Collaborated with other departments to streamline processes and improve interdepartmental communication, resulting in a reduction of average call handling time. Ensured compliance with company policies and industry regulations, maintaining a adherence rate.
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