Shivani Vaid

Background

About Shivani Vaid

As a healthcare operations leader, I excel in driving efficiency, innovation, and measurable outcomes through strategic leadership, cross-functional collaboration, and mentorship. With deep expertise in RCM, customer operations, and analytics, I streamline workflows, optimize financial performance, and enhance client and patient retention. My in-depth knowledge of SaaS platforms and EHR systems, combined with proficiency in Salesforce, Looker, and Snowflake, enables me to implement scalable, patient-centered, and customer-focused solutions. I bring extensive experience in SaaS implementations, offshore vendor management, and compliance initiatives such as HITRUST certification, ensuring operational agility and industry compliance. A proven leader in project management, I thrive on fostering collaboration across product, technical, and customer-facing teams, aligning strategies to achieve shared goals. Through mentorship, I develop high-performing teams and empower individuals to deliver excellence. My ability to leverage advanced technologies, including AI and automation, translates complex analytics into actionable insights, driving revenue growth and improving operational outcomes. Committed to transforming healthcare delivery, I bring a relentless focus on innovation, excellence, and operational precision.