Shivaraj Kumar
Associate at Tata Consultancy Services
Based in Bengaluru, India
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Seniority
Staff
Department
Information Technology
Location
Bengaluru
Industry
IT Services and IT Consulting
Company size
696K
Contact information
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s•••••••@tcs.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Shivaraj Kumar
Name: Shivaraj Kumar.V Location: No 21, 1st Main, Maruthi Extension, Sri Ram Puram, near Srirampuram Metro station, Bangalore-560021. Contact Information: Mobile - 9901431868. Email - shivarajkumar.v633@gmail.com Professional Summary: An energetic and driven Customer Service Representative with 1.5 years of experience in resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Skills: Comprehensive problem-solving abilities Excellent verbal and written communication skills Diplomatic in dealing with people Willingness to learn Team facilitator Work Experience: Tata Consultancy Services Pvt Ltd- Business Process Specialist (January 2022 – October 2022) Answered questions about the company's products or services Resolved issues within the given timeline Provided proactive customer outreach Handled customer complaints Collected and analyzed customer feedback Transworld system India Pvt Ltd- Assurance Associate (March 2021 – September 2021) Worked as an underwriter for US Mortgage loan Verified the insurance documents for the customer loan Checking on property liens Worked on Tax and payoff Roles and Responsibilities: Responsible for work planning and scheduling on a daily basis Verified customer insurance profile for claims on the property Provided information about tax to customers Worked on liens Ensured 100% security on customer profiles by maintaining company policy Education: B.com from Institution of Basic and Vocational Education, Bangalore University, 2018 Personal Details: Date of Birth: 01 July 1997 Sex: Male Marital Status: Single Nationality: Indian Regards Shivaraj Kumar
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