Shoaib H.
Assistant Manager - Servicenow Lead at Apollo Healthaxis
Based in Bengaluru, India
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Seniority
Manager
Department
Information Technology
Location
Bengaluru
Industry
Hospitals and Health Care
Company size
103
Contact information
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s•••••••@apollohealthaxis.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Shoaib H.
Senior ITSM Consultant & ServiceNow Specialist with 15 years of IT Service Management experience, including 10+ years in customer-facing Problem & Incident Management. Skilled in managing enterprise clients, executive stakeholder communication, and escalation handling. Experienced in leveraging AI-powered tools (Power BI AI visuals, Tableau Explain Data, ServiceNow Predictive Intelligence, Virtual Agent, and Performance Analytics) to provide insights, automate workflows, and prevent incidents. Proven ability to align ServiceNow ITSM/ITOM (CMDB, Discovery, Event Management) with business goals, delivering measurable value. Flexible to support global customers across US, EMEA, and APAC time zones, including weekend coverage.
Decision-makers
Other people at Apollo Healthaxis
- RVC-Team
Rahul Vinod Upputuri
Chief Technology Officer · Information Technology
- JROther
Jeevan Rathod
Associate Vice President Information Technology · Other
- SPStaff
Shirish Pukale
Network Engineer · Information Technology
- RKOther
Rahul Khandelwal
VP - Partnerships and Client Solutioning · Other
- APManager
Abhijeet Patki
Product Manager · Healthcare & Human Services
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