Shoaib Khan

Background

About Shoaib Khan

As, you know that after checking my profile, I am Shoaib Khan, residing in Khazrana Indore, I hold an MBA with a focus on Information Technology and Marketing from D.A.V.V Indore. Presently, I am working as a Content Moderator at TaskUs, where I ensure digital content safety and compliance. My role involves monitoring and reviewing user-generated content to ensure it adheres to community guidelines, removing harmful or inappropriate content, and utilizing advanced moderation tools to enhance efficiency. I also collaborate with cross-functional teams to address challenges and implement best practices, providing feedback to improve moderation processes and user experience. Previously, I served as a Customer Support Executive at Flipkart.com under Teleperformance BPO. There, I managed customer support services, resolved inquiries efficiently, and utilized CRM tools to track and manage customer interactions. My role involved developing and maintaining strong customer relationships to ensure satisfaction. Prior to that, I worked as an Assistant Manager at Reliance Jio Telecom, where I handled sales and customer support services, led a team to achieve targets, and managed tele-calling and tele-sales operations. I leveraged CRM tools to optimize customer service processes. I am skilled in content analysis, policy enforcement, customer support, team management, tele-calling, tele-sales, and CRM systems, and proficient in MS Office. I am a multi-tasker with a strong sense of responsibility, easily adaptable, and dedicated to achieving excellence in all assigned tasks. Outside of work, I enjoy exploring the world, traveling, and meeting new people. These experiences help me grow both personally and professionally. When I am not working, I like touring, traveling, and enjoying picnics. Thank you for visiting my profile!