Shoichi Minabe

Background

About Shoichi Minabe

Customer Success / SaaS Advisor | ServiceNow Specialist | Fractional CS Leader | Enterprise Pre-Sales & Infrastructure Consultant | Japan Market Entry Advisor I am a Customer Success & SaaS Advisor with more than 30 years of experience in ServiceNow, enterprise SaaS workflows, customer success leadership, and pre-sales/technical consulting for large enterprises. I help global SaaS companies succeed in Japan by designing scalable CS frameworks, improving enterprise adoption, strengthening executive engagement, and aligning global processes with Japan’s business culture. My core strengths include: ServiceNow (ITSM / CSM / Workflow) Customer Success Frameworks & Value Realization Enterprise SaaS Adoption & Renewal Strategy Pre-Sales Leadership for Large Enterprises Japan Market Entry Advisory for Global SaaS Vendors Escalation & Quality Improvement Cross-cultural communication (Global ↔ Japan) C-level stakeholder management I also bring deep expertise in data center & IT infrastructure, including: • Server / storage architecture • Virtualization technologies • Network infrastructure • Data center operations • Hybrid cloud & enterprise architecture This foundation enables me to bridge SaaS workflows with mission-critical enterprise environments. Currently, I serve as Customer Success Director at Lectra Japan (2025–) while also preparing advisory work for global SaaS companies. In parallel, I am active as a photographer and visual researcher, creating work on urban visual systems and tactile paving culture in Japan.