Shruti Dhimate

Background

About Shruti Dhimate

Experienced Application Support Analyst with strong software engineering background * Proven success at Michelin India Private Limited supporting enterprise-grade applications * Expertise in resolving critical incidents and managing high-priority service tickets * Focused on system reliability, performance optimisation, and user satisfaction * Skilled in root cause analysis (RCA) and implementing long-term corrective actions * Proficient in automating support workflows to reduce manual intervention * Hands-on experience with CI/CD pipelines to accelerate deployments and patches * Strong technical knowledge of Java, Spring Boot, Angular, and RESTful APIs * Database expertise in MySQL and MS SQL Server for data analysis and issue resolution * Experienced with Docker and Kubernetes for containerized deployment and orchestration * Comfortable using GitLab, monitoring tools, and ticketing systems (e.g, Jira, ServiceNow)* Effective at collaborating with cross-functional teams for issue triaging and escalation * Created documentation and SOPs to support knowledge transfer and reduce ticket volumes * Adaptable and dependable in fast-paced, dynamic support environments * Passionate about leveraging technology to streamline operations and improve efficiency