Shruti Jaswal

Background

About Shruti Jaswal

Versatile professional with 8 years of expertise in business and sales operations analysis, proficient in managing the entire product lifecycle from configuration to market deployment. Certified Scrum Product Owner skilled in optimizing the quote-to-cash process and adept at stakeholder management, crafting user stories, and performing data-driven decision-making. Experienced in cross-functional collaboration with Order Management, Finance, Sales, and Product Management teams to ensure seamless order bookings and exceptional customer experiences. Specialized in SaaS product adoption, client onboarding, renewals, churn management, and customer experience management, with a strong focus on problem-solving and quality assurance. Noteworthy Achievements- Customer Centricity (Emerging) Award for Exceptional Performance for CISCO BU - Recognized Subject Matter Expert at Veritas Technologies, where I led digital transformation initiatives, streamlining product configuration and reducing workflow hours by 50%- Led standardization of operational procedures for diverse geographies, resulting in a 20% decrease in errors and heightened efficiency. My expertise includes: Business Analysis: Gathering requirements, user stories, and driving data-driven decisions Sales Operations: Managing NetBackup Appliances, data analysis, quoting, and working closely with field and account managers. Supply Chain: Global NPI and lifecycle setup for Cisco products with a significant impact on the bottom line. IT Project Management: Implementing process improvements, automation, and cost-saving initiatives. Certified Scrum Product Owner (CSPO) Harvard Business School Certified in Business Analytics Lean Six Sigma White Belt Certified I'm open to new opportunities and collaborations. Let's connect!