Shruti Sharma

Background

About Shruti Sharma

A competent professional with over 22 year of work experience in Banking, Operations,audit, management,sales & client servicing. Presently associated with Indusind Bank as a Regional Head- Branch Monitoring Unit in the grade of Vice President. Managing 140 branches.Managing team of 10 Regional Managers,Branch Monitoring Unit, responsible for recruitment,training of Operations team, audit and compliance. Liasioning with Regulatory and Statutory bodies. 10 years exposure in audit and compliance of branches under preview for best audit rating and strict compliance. Significant exposure in effectuating innovative strategies for all round development of the organization.Proficient in selling liability as well as Wealth Management products to the customers. Proficient in handling Team employees for their over all development & getting Business generated through them.An effective communicator with good problem solving & relationship management skills Handling Banking ombudsman complaints. KNOWLEDGE DOMAIN Sales Orientation Creating an atmosphere conducive for sales in the branch. Selling of right product mix to the customers based upon their needs Administering the entire gamut of cross sell products under one roof. Effectuating strategies for effective sales cycle in the branch. Motivating the subordinates for accomplishment of sales targets assigned by the Corporate and Regional office Over achieving targets for CASA, Life insurance,Mutual funds, PMS, and Gold Customer Relationship Management: Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms. Profit Centre Management Setting up and heading complete branch operations with key focus on bottom line profitability by ensuring optimal utilisation of available resources.