Shubham Khatri
Customer Success Manager at Talocity Inc
Based in Delhi, India
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Seniority
Staff
Department
Customer/Client Service
Location
Delhi
Industry
Human Resources Services
Company size
45
Contact information
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s•••••••@talocity.ai
Phone
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Background
About Shubham Khatri
Customer Success leader with over 6 years of experience driving retention, adoption, and account growth across SaaS and service-based businesses. I’ve worked closely with U.S. clients, leading onboarding, support, and engagement strategies that reduced churn by 10% and improved retention by 15%. At Unirac, I built scalable customer success processes and dashboards, while at Talocity, I manage key enterprise SaaS accounts—owning UATs, client communication, and feature rollouts in close collaboration with product and tech teams. Certified in Customer Success, I bring a data-driven, customer-first mindset focused on delivering measurable outcomes and long-term value.
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