Shubham Kothale
Program Manager at Pbpartners
Based in India
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Seniority
Manager
Department
General Business & Management
Location
India
Industry
Insurance
Company size
1.5K
Contact information
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s•••••••@pbpartners.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Shubham Kothale
With an MBA from IIM Udaipur and a technical background in Electronics and Instrumentation from VIT, I've honed my expertise to thrive as a Program Manager at Paytm. My core competencies lie in agile methodologies and problem-solving, which have been critical in revamping Paytm's customer service chat-bot, leading to a significant improvement in user engagement.My team and I enhanced customer interactions, resulting in a substantial increase in completed conversations, thanks to our systematic approach to project management and risk evaluation. These efforts reflect my commitment to driving innovation and excellence within an organization, aiming to contribute to a team's success through strategic planning and collaborative execution.
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