Shuchi Mathur

Background

About Shuchi Mathur

As the VP of Customer Experience & Partnerships at Reelgood, Shuchi spearheads the Customer Success, Biz Dev and Partnerships organization, driving Sales Enablement, optimising product utilization, striking strategic partnerships and alliances to expand revenue while collaborating with Sales, Product, Marketing, Engineering and Data teams. In the last few years, Shuchi's Partnership & Customer centric approach has lead to Reelgood's streaming data growth across our major B2B clients like Google Search, Youtube, Apple, Prime Video, Tubi, Dish to name a few. She has been instrumental in elevating Reelgood’s brand visibility within the industry by advocating for Reelgood's data with the Big Tech, Streaming and Financial Institutions looking for competitive data in Media & Entertainment industry. Shuchi's journey at Reelgood began with laying the foundational framework for the B2B Customers by launching a dedicated Customer Experience Portal to streamline pre and post sales engagement and channelise user feedback & support inquires from the millions of B2C users of Reelgood. Adopting AI tools within the existing workflows to drive customer centric mindset has been a key in Reelgood's success with their customers. Shuchi is invited to speak on panels across industry events as a Subject Matter Expert and a known face helping push Stratgeic Partnerships and Alliances and growing the overall line of business. Before this, Shuchi served as the Director of Technical Account Management at Gracenote (Nielsen), where she & her team played a critical role in executing complex media integration projects for industry leaders such as Google, YouTubeTV, Prime Video, Twitter, Disney, Dish, DirecTV, and Meta. Shuchi holds a bachelor's in Engineering and a Master’s degree in Organizational Leadership. Her strong technical expertise, coupled with business acumen, drives creative problem-solving and strategic partnerships. A dedicated advocate for diversity and inclusion, Shuchi actively leads initiatives to promote equal opportunities in the tech industry, mentoring and empowering diverse voices within Women in Streaming Media and the Women in Tech Leadership cohort.