Shushma Frederick

Background

About Shushma Frederick

I’m a process improvement specialist and operational leader with a passion for streamlining workflows, optimizing training and onboarding programs, and enhancing cross-functional collaboration. With a Lean Green Belt certification and hands-on experience in tools like Salesforce, Dynamics, PowerBI, and Asana, I’ve led initiatives that drive efficiency, compliance, and measurable results. My career has been built around improving internal processes (80%)—whether that’s managing complex projects, refining standard operating procedures, or ensuring risk and compliance controls are met. At the same time, I maintain a strong focus on client relations (20%), ensuring that service delivery remains human-centered, responsive, and aligned with stakeholder needs. I’m always looking to connect with others who are passionate about continuous improvement, operational excellence, and creating better customer experiences.