Shyla Merelos

Background

About Shyla Merelos

Hello! I am Shyla Merelos - Sr. Operations Manager, Manages overall operations and is responsible for the effective and successful management, productivity, quality control, SLAs and other KPIs set to the Operations. equipped and trained to enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems and peoples careers.Handled and manage different programs such as but not limited to Merchant Services (B2B), Sales and e-commerce (B2C), Lead Generation, Help Desk for Virtual Game, Clinical research, Real Estate, Custmer Service and Technical Support.A self starter employee with a great leadership training and desire. My duties and responsibilities includes interviewing, selection, and hiring high caliber candidates for the program; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and reward, train and build inspired leadership. Organizing the budget and monitor revenue of the company in collaboration with the director.