Siddharth Kapoor

Background

About Siddharth Kapoor

A competent functional expert with 8 years + of relevant experience in the IT Industry. Proven success, turning around at-risk accounts and driving double-digit improvements in servicing levels and customer satisfaction. Handling projects on eLearning platforms available for various MNCs. Well versed with Applied Project/Program Management Planning. Practices ITIL V3. Skilled in creating high level reports using MS Office tools (Excel, PowerPoint and Word). Quick adaptability to changing technologies to meet new requirements successfully with a systematic and organized approach for increased efficiency and competence. Thrive in a deadline intensive environment, multi-task, perform under pressure and meet deadlines. Ability to use sound judgment & decision-making skills and effectively perform in a self-directed environment. Well versed in curtailing operational costs through service improvement techniques.