Siddharth Prajapati

Background

About Siddharth Prajapati

I build simple paths from customer signal to business impact. Today, I help DTC brands use KnoCommerce’s post-purchase surveys to reduce wasted ad spend, sharpen merchandising, and grow LTV. I keep the bar high for clarity, craft, and follow-through. What I do • Design onboarding that feels obvious and gets to first value fast • Connect survey data to tools teams already use like Shopify and Klaviyo • Coach operators on experiments that ladder to retention and margin How I got here • Customer Success at KnoCommerce supporting brands across Shopify • Primary Support Advocate at Stamped, where I wrote playbooks, leveled up HTML and CSS customizations, and kept SLA green • Product Specialist at Apple, where I learned to pair empathy with product craft • Early retail leadership at OSL that taught me coaching, accountability, and metrics What I value • Focus and simplicity • Shipping useful work on a steady cadence • Clear writing, calm process, measurable outcomes If you run a DTC brand and want cleaner attribution and sharper CX, let’s talk. Book time: https://calendly.com/sid-knocommerce Keywords for search: Customer Success, Post purchase surveys, Zero party data, Shopify, Klaviyo, DTC, CX, Retention, Insights, Onboarding, Activation.