Siddharth Sunil

Technical Support Engineer at Servion Global Solutions

Based in Chennai, India

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Seniority

Staff

Department

Information Technology

Location

Chennai

Industry

IT Services and IT Consulting

Company size

1.2K

Contact information

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Email

1 credit

s•••••••@servion.com

Phone

5 credits

+91 ••• •••• ••••

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Background

About Siddharth Sunil

I am a seasoned Senior Support Engineer with knowledge and hands-on experience in Cisco UCCE environment. With 4 years of experience in the field, I have honed my skills and knowledge of contact center solutions to provide reliable and efficient customer support to businesses. One of my core strengths lies in ICM scripting, a critical aspect of Cisco UCCE. I have developed and fine tuned intricate scripts to optimize call routing, enhance agent productivity and deliver exceptional customer interactions. I have also worked with NICE call recording solutions and its integration with Cisco contact center solutions.

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