Siddharth Thakur

Background

About Siddharth Thakur

I’m a tech-savvy and results-driven Customer Success and Technical Support professional with over 8 years of experience in the B2B SaaS space, working across diverse industries and geographies.Throughout my career, I’ve led efforts in client onboarding, technical troubleshooting (Tier 2), CRM, retention, renewals, upselling, and cross-functional collaboration. My passion lies in helping clients succeed through a mix of strategic insights, hands-on problem-solving, and relationship-building.Currently at Avalara, I serve as a Senior Customer Technical Consultant, acting as a Subject Matter Expert (SME) for AvaTax and its connectors. I troubleshoot complex tax tech issues, coordinate with engineering and product teams, and ensure seamless service delivery. Previously at QuestionPro, I managed 60+ enterprise accounts in the DACH region, provided technical onboarding, and supported pre-sales, upsell, and renewal processes. I thrive in remote-first environments and have a strong track record of working independently, managing global queues, and collaborating effectively with distributed teams.I’m now exploring remote opportunities where I can contribute my SaaS expertise, client success mindset, and leadership capabilities to a customer-obsessed organization.Let’s connect if you’re hiring for: Customer Success Manager Technical Support Consultant SaaS CSM Remote Support Engineer