Sigrunn Mosley

Background

About Sigrunn Mosley

World Class Customer Service Call Center and Support Professional Experienced customer service and support professional, offering an award-winning track record of customer care excellence within high-volume, challenging environments. I am seeking a position where I can fully utilize my exceptional communication skills, creativity, and multitasking abilities, while contributing to organizational excellence and company goals. Expertise: Over 15 years providing world class customer service in diverse settings (6 years as Senior call center representative for a major publisher ). Expert level MS Office user with additional proficiencies in assorted databases, and the key ability to learn new programs quickly. Routinely handled High Volume (100+) inbound customer service calls daily. Recognized for ability to use analytical skills while troubleshooting and resolving customer complaints. Expert complaint handling, troubleshooting, and problem solving. Typing 45wpm kph Core Competencies: Exceptional interpersonal and communication skills, both written and verbal. Key ability of working well in group settings as well as alone. Warm and friendly personality. Maintains a positive but professional attitude