Silen Patel

Background

About Silen Patel

I'm an experienced IT Support and Infrastructure professional based in Melbourne, with 8+ years of hands-on expertise across IT operations, networking, cybersecurity, and end-user support. I currently work as a Level 2 IT Support Analyst at Rio Tinto, where I manage enterprise-level systems, provide technical support across multiple platforms, and contribute to the stability and security of business-critical IT environments.My core strengths include: Microsoft Active Directory, Azure AD, Intune Office 365 administration & Exchange support Windows Server (2012R2, 2019) & SCCM imaging ITIL-aligned service management (Incident, Problem, Change) Networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs) Hands-on experience with fibre optics, NBN projects, Cisco tools ServiceNow, FreshService, Remote Support (TeamViewer, UltraVNC) End-User Support and ManagementI’m passionate about solving problems, driving efficiency, and delivering exceptional support that enables teams and businesses to thrive. Whether it's troubleshooting systems, supporting remote access, or enhancing IT processes—I bring a strong “can-do” attitude and a commitment to continuous improvement. I’m now looking to grow into more advanced roles within IT infrastructure or cybersecurity—where I can further apply my knowledge, expand my skills, and help shape secure and reliable digital environments.Let’s connect!