Silvana Moro

Background

About Silvana Moro

With extensive experience in release management, technical writing, and client support, I thrive in roles that require clear communication, problem-solving, and process improvement. My career spans industries including government, utilities, publishing, and legal services, where I have successfully led documentation projects, developed user-friendly knowledge bases, and provided strategic support for digital solutions. As a Product Owner for the Health Products Portal at the Department of Health, I played a key role in its implementation, maintenance, and enhancement. My expertise in release management, PowerBI solutions, and stakeholder engagement has contributed to seamless processes and improved user experiences. At ActewAGL, I led the migration and refinement of over 1,400 procedural documents, streamlining documentation and enhancing organisational efficiency. My ability to standardise complex information into clear, structured formats ensures that teams can access and apply knowledge effectively. With a passion for user-focused solutions, change management, and continuous improvement, I am always looking for opportunities to drive efficiency and enhance communication in dynamic environments. Key Skills: Release Management & Product Ownership Technical Writing & Documentation Knowledge Base Development Process Improvement & Change Management Stakeholder Engagement & Support PowerBI Solutions & Data Visualisation