Silvia Burgess
Voice Network and Call Center Systems at Td Auto Finance
Based in Novi, United States
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Seniority
Other
Department
Other
Location
Novi
Industry
Banking
Company size
1K
Contact information
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s•••••••@tdautofinance.com
Phone
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Background
About Silvia Burgess
Certifications Azure Fundamentals July 2021 CCENT December 2019 CCNA February 2019 Cisco Collaboration February 2019 • Noble IVR scripting • Noble ACD • Network Traffic analysis • Planning and implementation of projects such as Voice Network Design, routing changes and capacity management. • Contact Center Aspect system provisioning, Call control table design, hardware and software administration. • Aspect SIP server routing planning and implementation • DR Planning
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