Silvia Cernicchia
Quality Management Representative at Ita Airways
Based in Rome, Italy
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Seniority
Staff
Department
Other
Location
Rome
Industry
Airlines and Aviation
Company size
2.7K
Contact information
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s•••••••@ita-airways.com
Phone
5 credits+39 ••• •••• ••••
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Background
About Silvia Cernicchia
I’ve been working in aviation for over 15 years, focusing on quality management in onboard services especially catering, food safety and process supervision throughout different operational areas worldwide What drives me is the idea that customer experience isn't just about service, it's about consistency, care, and attention to every detail, even in complex operational settings. I enjoy finding ways to improve what we deliver on board, combining practicality, creativity, and technology where it makes sense. I'm passionate about translating standards into real value for passengers and making sure what’s promised is what’s actually experienced in the cabin.
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