Sima Rathee
Head of Consumer Care at Coloplast
Based in Gurgaon, India
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Seniority
Director
Department
Customer/Client Service
Location
Gurgaon
Industry
Medical Equipment Manufacturing
Company size
9.4K
Contact information
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s•••••••@coloplast.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Sima Rathee
Raising the standard of care for post operative patient support. Working towards company’s mission of making life easier for people with intimate healthcare needs. At Conneqt Business Solutions Limited, our team is committed to transcending customer SLAs through ITIL V3 disciplined service delivery. Under my stewardship, we've cultivated a proactive approach to identifying service gaps, ensuring the customer's voice is always heard and acted upon. My tenure at Samsung Electronics as Senior Manager Customer Experience has imbued me with a profound expertise in managing escalations and fostering a customer-centric culture. We've established a trusted environment where unbiased resolution and the strength of the customer's voice are paramount, enhancing overall service quality and satisfaction.
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