Simardeep Singh

Background

About Simardeep Singh

A result oriented and a detailed professional, with over 22 years of diversified experience in Information Security, Identity & Access Management, Infrastructure & IT Support, Contact Centre, BPO & the Service Industry, and over 21 years of experience in leadership & people management roles. Strategic Analysis & Planning, Leadership, Conceptual, Effective Communication, Organisation & Delegation, Forward Planning, Strategic Thinking, Problem solving, Decision-making, Commercial awareness, Mentoring & Motivation, excellent Communication skills, flexibility, eagerness to learn, and the ability to work harmoniously with co-workers. Accountable for Multi-Million Dollars / Euros account management & delivery. Adroit in leading cross-functional and functional project teams & the ability to motivate, mentor and retain key staff from management, IT and operational teams. Expertise in managing International, Domestic & Multi-Lingual verticals / teams, Inbound & Outbound processes and B2B & B2C portfolios, Captive as well as 3rd Party Organizations. Managed multiple Off-shore processes successfully. An avid learner with the ability to build strong, lasting relationships with internal and external constituents. Aptitude to work successfully in a multi-stakeholder environment with orientation towards training and development of the team members. Open to Change & able to manage the same effectively. An experienced relationship manager and leader. Enviable track record in increasing performance through dynamic leadership, strategic planning, streamlining processes and operational excellence. Skilled in building high performance teams and developing people. Sound analytical mindset with ability to organize and prioritize tasks; proven record of accomplishment driving process improvements through establishing quality procedures. Excellent interpersonal and team-leading skills, able to build & sustain effective Customer & Partner relationships, with zeal to utilize and enhance ideas, knowledge and skills, thus creating favourable conditions for Account maintenance & growth. Specialties: IT & Information Security, Cyber Security, Identity & Access Management, Migrations Management, Technical Account Management (Enterprise & Consumer) & Sales (Pre/Post/Up-sell), Vendor Relationship Management, Market Research, Product, Project & Program Management, Client & Customer Relationship Management, Team/People Management, Hiring, Staffing, Recruitment, Call Quality, Quality Assurance & Compliance & Training-Need-Analysis.