Simon Bailey

Background

About Simon Bailey

As a forward-thinking change agent, I specialise in providing clear actionable solutions to intricate challenges. With a robust background in pioneering innovation, strategic partnerships, business growth and elevating frontline service delivery, I bring a track record of success. I'm recognised as an inspiring executive leader adept at defining, communicating, and embodying organisational visions. My expertise spans government, personal injury insurance, healthcare, community services, reform initiatives, fostering organizational cultural shifts and more recently Artificial Intelligence and its value for business.I excel as a persuasive influencer shaping business strategies, thriving on cultivating internal and external authentic relationships. With extensive experience in organisational solutions, corporate governance and collaborative ventures, I possess a proven capacity to conceptualise, articulate, and execute organisational strategies, driving top-tier performance outcomes.Key Career Highlights:Successfully led $85M, 420 plus employee personal injury claims operation through organisational challenges, achieving all financial targetsEstablished new high financial and brand value business growth opportunities in existing and new markets of over $400MAchieved over $100M in liability savings for State Government insurerDesigned an Australian first Government regulator unique customer service experience survey methodology. ‘Go to’ expert speaker on the value of artificial intelligence for the insurance sector.Improved client experience (satisfaction) by 14 percentage points between 2011 and 2015 in outsourced environment of over employeesCreated world-first and nationally endorsed treatment framework ‘Clinical Framework for delivery of health services to injured workers.’Imagined and implemented an award-winning, market-first service to improve employment outcomes for AustraliansFounded the national first Clinical Advisory Panel to improve health and work outcomes for injured persons now replicated across Australia.Partnered with Deakin University to design and introduce a new qualification.Chairman of Not-for-Profit Disability service for six yearsEstablished and led the first outsourced claims service for a monopoly State government insurer.Launched and led industry partnerships with trade unions and employer associations.