Simon Bertschinger

Background

About Simon Bertschinger

Technical: • Implement and support of customer projects • Research, development and programming of various databases • Excellent knowledge of Microsoft Server and Client operating system • Excellent knowledge of Microsoft Active Directory • Excellent knowledge of Microsoft 365 • Good knowledge of Microsoft exchange server and RDS server • Good knowledge of relational database like MS SQL server, Oracle, Sybase and MySQL • Excellent knowledge of Backup systems (Veeam, Altaro, Acronis, StorageCraft, System Center Data Protection Manager, HP Data Protector) • Good knowledge of Sophos, Kaspersky, ESET and Symantec endpoint security systems • Excellent knowledge of MS office applications (Word, Excel, OneNote, PowerPoint, Outlook, Access and Visio) • Excellent knowledge of Adobe Photoshop or GIMP • Good knowledge of ConnectWise Automate and datto RMM • Good knowledge of ConnectWise Manage and ServiceNow • Good knowledge in virtualization application (XCP-ng, VMware, Hyper-V and KVM) • Good knowledge of MAC computers and Linux operating systems • Excellent knowledge in computer science and communication technology (network and bus system) • Excellent knowledge of computer interfacing • Basic knowledge in programming (Python, PowerShell, Visual Basic, VB-Script and HTML) • Basic knowledge of micro-service systems (Docker, Kubernetes) • Knowledge of ERP systems (Navision/MS Dynamics) • Good hardware knowledge (server, desktops, notebooks, tablets) and their support tools • Good knowledge in electronic and electrical troubleshooting and repair. • Good knowledge of reading and understanding technical drawings and manuals • Good understanding of electromechanical assembly, manufacturing and calibration • Good knowledge of automation systems (PLC, pneumatics) Repair & Testing: • Management of repair team • Analysis and repairs of problems • After sales service and support Social & Organizational Competences: • Leading and motivating a team • Customer service & support • Conceptual & methodical skills