Simon Crook

Background

About Simon Crook

Possess diverse knowledge of effective business strategies and solutions in dynamic, fast-paced financial banking environments. • Adept at creating comprehensive and concise process documentation for diverse, highly customized business requirements. • Capable of working well under pressure and excellent at effectively managing time and resources. • Able to act as a team leader and work well within groups or teams. • Proven ability to work in an environment with minimal supervision. KEY SKILLS & HIGHLIGHTS • Solid understanding of strategies and processes utilized within a collection’s environment. • Professional with a positive work ethic and a keen desire to learn and enhance current processes and procedures. • Strong cross-functional communication, collaboration, leadership, reporting, and problem-solving skills; highly motivated individual with exceptional oral and written communication skills • Experienced with data extraction/mining tools SAS, SQL and Python • Systems – TS2, Falcon Monitor, COINS, AS400, OST, Call Manager / Aspect, Verified by VISA, Genesys Outbound Contact 8.1, Avaya Proactive Contact Supervisor, Monitor Version 4.2.1, Editor Version 4.2.1, Telnet Version 4.2.1, Aspect System Management Suite, Agent Administrator, Release 1.1, Aspect Workforce Management Client 7.4.0.0, SSH Tectia Communications, File Transfer - Version 6.0.0.362, Crystal Enterprise MRE, Web-Focus Managed Reporting, DRS - Delinquency Recovery System, Tableau 10.0, CRM • Expert knowledge of MS Office Suite (Word, Excel, PowerPoint, and Outlook) • Participated in Lean Six Sigma Yellow Belt Certification