Simon Fear

Background

About Simon Fear

PROFESSIONAL PROFILESimon Fear is a client-focused Senior Solutions Consultant/Architect with expertise in Experience as a Service (XaaS) cloud solutions and Chatbot design. He excels in providing clients with custom demonstrations, developing robust solutions, and responding to complex Requests for Proposal (RFP), Request for Information (RFI), and Request for Quotation (RFQ). Simon has a strong track record of collaborating with senior internal and external teams, leveraging innovative thinking to solve problems, and building trusted relationships with key stakeholders, including vendors and decision-makers up to board level within client organizations. He is committed to staying updated on technology developments and delivering customer service excellence.CORE COMPETENCIESStatement of Works designTechnical LeadershipPresales ConsultingConversational AI architecture/Design/Implementation and integrationsContact Centre InfrastructureCRM Integration & OptimizationStrategies & RoadmapsClient Relationship ManagementRequest for Proposal / Information / Quotation creationVendor ManagementGenesys Products (Focus Genesys Cloud CX)Concise and Engaging Presentations/DemonstrationsProject ManagementGoogle Dialog FlowAmazon Lex