Simon Keane
Support Specialist at Acd Direct - Contact Center Solutions
Based in Raleigh, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Raleigh
Industry
Telecommunications
Company size
252
Contact information
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s•••••••@acddirect.com
Phone
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Background
About Simon Keane
Through my previous work experiences, I have sharpened my visual awareness, collaboration, adaptability, and time management skills in fast-paced environments. I have developed proficiency in Excel, web form design, CRM, JIRA, and cloud platforms like AWS (EC2). With a background in Management Information Systems (MIS) and hands-on experience in technical support, and quality assurance, I thrive at analyzing problems and implementing solutions that drive efficiency. Whether it's troubleshooting complex issues, optimizing workflows, or collaborating on software projects, I am passionate about using technology to enhance business processes and user experience.
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