Seniority
Staff
Department
Operations
Location
London
Industry
Utilities
Company size
18K
Contact information
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s•••••••@centrica.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Simon Letkey
A multi-skilled IT operations analyst with in-depth knowledge of batch monitoring, first level support and incident management. 26 years experience of shift working in both Team Lead and Senior Operations Analyst roles. Capable of providing 1st and 2nd level client focused IT support and in successfully analysing and resolving IT hardware, software and batch problems in a timely and accurate fashion. Having the ability to maintain a high degree of customer service for all support queries and possessing strong analytical and documentation skills. Currently working as an Incident Management Analyst, driving forward the efficiency and effictiveness of the incident management process and ensuring swift resolution of incidents and mimimum service outages to the business.
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