Simon Lockwood
Current Model Quality Manager at Jlr
Based in Eccleshall, United Kingdom
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Seniority
Manager
Department
Other
Location
Eccleshall
Industry
Motor Vehicle Manufacturing
Company size
43K
Contact information
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s•••••••@landrover.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Simon Lockwood
Electrical Engineering Current Model Quality Manager of a team responsible for- Engineering escalation of high priority field failures in the retail network to provide robust resolution in challenging time frames > The last line of escalation for one off technical assistance requests from the global retailer network > Prevent recurrence actions to understand & address why the retailer / local market were unable to rectify unaided > Engineering solutions to trending customer concerns at a local & global level > Management of Critical Concern cases within department - Quality data reporting for Electrical Engineering against company scorecard > Ensuring the business understands its performance to target in terms of warranty spend, claims, roadside assistance, technical assistance, supplier quality > Weekly quality summary to support functional director 1st line review > Daily department report of latest status & key status changes - Management of the balanced single agenda for quality > Ensuring commodity teams are prioritising key projects inline with company targets & resolution times.> Quality data reporting of the above split at all senior leadership levels to meet business requirement > Agenda setting for daily escalation reviews > Assistance & advise of professional problem solving using Six Sigma Black Belt methodology > Project quality auditing
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