Simon Mak

Background

About Simon Mak

Results-driven IT leader with 25+ years in technology delivery and 10+ years specialising in e-commerce, digital transformation, and omnichannel strategy. Proven track record of leading cross-functional teams across Hong Kong and Mainland China, delivering large-scale digital platforms, and driving measurable business growth. Adept at bridging business and technology — from defining digital roadmaps to hands-on project execution. Experienced Product Owner and Project Manager skilled in both Agile and Waterfall methodologies, with a strong foundation in full stack development. Eager to take on a technology leadership role where deep domain expertise in retail technology and digital commerce can drive meaningful business impact.CORE COMPETENCIESDigital Strategy & Transformation: End-to-end digital roadmap definition, omnichannel (O2O) strategy, and execution across retail and e-commerce ecosystems. Project & Product Management: Full lifecycle delivery (SDLC & Agile/Scrum). Experienced Product Owner for digital and e-commerce platforms. Growth & Digital Marketing: SEO/AISO, SEM, CRM driven campaigns, social media growth, email marketing at scale. AI & Automation: Conversational AI integration (Google Gemini, LLM-driven workflows), chatbot development, and process automation. E-Commerce Platforms: Shopify, Salesforce Commerce Cloud, SAP Hybris, WooCommerce — from launch to optimisation and scaling. Enterprise Integration: ERP (SAP), POS, CRM (Microsoft Dynamics 365, Salesforce Marketing Cloud), WMS — end-to-end system integration. Technical Proficiency: JavaScript, PHP, HTML/CSS, MySQL, Oracle, WhatsApp Cloud API, Facebook API, Android (Kotlin/Jetpack Compose). Team Leadership: Managing in-house development teams and vendor relationships across Hong Kong and Guangzhou; mentoring and leading by example.