Simon Oakes
Manager at Kaiser Permanente
Based in San Diego, United States
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Seniority
Manager
Department
General Business & Management
Location
San Diego
Industry
Hospitals and Health Care
Company size
134K
Contact information
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s•••••••@kaiserpermanente.org
Phone
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Background
About Simon Oakes
I have successfully implemented and upgraded ITSM tools and processes, such as ServiceNow and HP Service Manager. I have led enterprise implementations in Incident Management, Request Management, Problem Management, and Change Management, all to improve incident resolution, customer satisfaction, and business efficiency. My mission is to optimize IT performance, security, and compliance, while supporting the continuous improvement of business processes. I have managed or lead teams in architecture, development, operations, and quality assurance, using various SDLCs, such as waterfall, agile, devops, and product model.
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