Simon Oldham

Background

About Simon Oldham

As an IT Support Specialist I have had experience working with Multiple Wesfarmers brands such as Coles Express, Coles Supermarkets, Target, Target Country, Coles Liquor & Hotels, Head office / EUC & Supply Chain. Working in both 1st/2nd level support environments I possess both strong customer service and problem mitigation skills. experience in: POS equipment - POS & Assisted checkouts in the Coles Supermarket environment, Coles Express, Liquor, Target environment. Active Directory user administration MS office suite Lexmark printer configuration & troubleshooting. DPM remediation Remote Access VPN/RSA troubleshooting & after hours support. Incident logging in accordance with business standards - HP Service Centre & Service Now (maintaining ticket health.) Airwatch Mobile Device Management IOS ipads / iphones for stores & Head Office Users. Server 2012 / Server 2003 environments. Zebra portable data terminals & printers. Supporting Supermarkets infastructure SAN devices Virtual Hosts & Cisco networked interconnected devices. Weigh scale devices (deli,bakery,fresh produce, scoop & weigh,backdock) Managing FTP services in back of house systems. Maintain data to a high standard including SQL data. Training and mentoring. Liaising with technicians & support groups for prompt resolution. Improve processes and standards by maintaining knowledgebase & helpfiles